We strive our best to make sure you are completely happy with your purchase.

We have an UNCONDITIONAL return policy refunding the purchase amount or our current price for the item at the time of us receiving the return for items received back that are in its original, unworn condition. All sales of items priced under $10 USD are final.

To return your purchase, please send your order to:

My Hot Shoes

13409 Garvey Ave.Unit #3

Baldwin Park, CA. 91706

Return For Refund

We must receive the item back in an unworn condition with its original packaging material within 7 days of receiving the item. Returns received unwrapped or without the original box will be subject to a 20% restocking fee based on the total price including shipping. We also require the original invoice, and day time contact number included with the order to process the return. Please include the reason for the return (i.e."Too big"). Refunds are processed within 7 days of receipt of package through the original payment method (if you paid by PayPal, it would be refunded to your paypal account, if by money order, you will receive a check)

IT IS OUR GUARANTEE THAT YOU RECEIVE THE EXACT ITEM YOU PURCHASED. IF THERE IS A PROBLEM WITH YOUR ORDER, PLEASE CONTACT US. WE VALUE YOUR PATRONAGE AND YOUR SATISFACTION IS IMPORTANT TO US!

Even though it happens rarely, we do make mistakes on occasion. If that happens, please contact us FIRST! We may or may not require the original item be returned back to us. We will fully reimburse (USPS Priority Mail only) your return shipping back us. Upon receipt of the wrong item sent (where applicable), we will either send you the correct item back to you free of charge or provide you with a full refund including the original shipping amount.

Return For Exchange

To make the exchange procedure much more efficient and the process smoother.

Following these instructions.

1. To process an exchange please purchase and pay for the item you would like off our site to secure the item you want.

2. Return the item that you would perfer to exchange to us.

please enclose with your exchange a copy of your invoice, day time contact number and write the words

"credit" if paypal was NOT used please inform us the type of payment that used.

3. Once we receive your item we will refund the amount due less the shipping cost to you.

***note refunds usually take 7 business days after item is received in our facility.